Yes, the application works anywhere, where the internet connection is accessible. If you are traveling abroad, there are the following options on how to connect:
Use the WiFi network at the hotel or a place where you stay.
Buy a local sim card with cellular internet.
Use Internet roaming - the costs are then according to the prices of your mobile operator per MB.
Data usage is one of our priorities and we are trying to hold it as low as possible.
The audio monitoring is approximately 5-15MB/hour(depends on how much sound app transfers per hour) and the video monitoring is around 1,5MB/minute (depending on device camera etc.).
Yes, you can. The Android version works great with the Baby Monitor 3G on your iPhone, iPad, and even macOS.
We provide official support for these system versions: Android 5.0 and higher, iOS 9.3.5 and higher, and macOS 10.10 and higher.
In fact, the Baby Monitor 3G is the only baby monitoring app that works across platforms with an unlimited reach.
The app is sold separately for Android, iOS, and macOS.
The app is tied to your purchasing Apple ID.
If you use a different Apple ID on all devices, you can install the app for free through Family Sharing. Here is a guide on how to do that: https://support.apple.com/en-us/HT201088 (works only for iOS 8 and later).
The app is tied to the purchasing account. If you use the same Google Play account, you can install the app on other Android devices through Google Play → Menu → My apps & games → Library → Baby Monitor 3G and install the app from there.
If you use different Google Play accounts on all devices, you can install the app for free through Google Play Family Library. Here is a guide on how to do that: https://support.google.com/googleplay/answer/7007852
The app is capable of using both Wi-Fi and mobile data over unlimited distances. Moreover, each device can use a different network.
If you have a connection issue with our app, try the following:
If the issue persists, contact us and let us know which of these steps have you finished.
If you purchased the app and you'd like to install it on another device with the same operating system, you can do so for free.
If you use the same account on those devices, just make sure to search for the app in App Store / Google Play and install it for free.
If you use different accounts on your devices, you can install the app for free through Family Sharing (iOS) or Google Play Family Library (Android).
If you have two or more devices with different operating systems (Android, iOS, macOS), it is necessary to purchase the app for each operating system.
Baby Monitor 3G has an option to turn on the light of the phone when the baby's room is too dark or when you want to get baby's attention. It can be turned on while the video is active by tapping on the flashlight icon.
If you are missing the button could you please check, if your Baby Station has functioning flash?
If the Baby Station doesn't have a flash, but the front camera is present, you can switch cameras within the app, and use the display as a source of the light instead of a flash.
If you are using an Android device as a Parent Station, you can listen to music at the same time, but it is not recommended. It might cause a crash of the application on some devices.
If you are using iOS devices, you cannot use two apps that would be playing sounds at the same time. If another app starts using the audio, then our app will be suspended by iOS and it will stop notifying you.
The issues with the video may be caused by a couple of reasons. We use 3 different messages to notify you about them.
Message: Restarting video Video stream was terminated. It usually happens when the network connection is weak or when the device switched to another network.
Message: Video is slow It usually happens when you are on a slow network or using cellular internet.
Message: Video unavailable Check if the Baby Station is not in the background mode. The audio signal is not affected.
If the general directions above don't help, could you try to switch Baby and Parent Stations, and could you send us an email if the issue persists? Please also add some details about which device is the Baby Station and which is the Parent Station. What operating system do they use?
The echoes are usually caused by the looping of recorded sound. This happens quite often when the devices are situated too close to each other. It is possible that your Baby Station is picking up the sound coming from the Parent Station.
Please make sure that you place the Parent Station out of the Baby Station's hearing distance. After that, this issue should disappear.
You can lower the microphone sensitivity within the app (Menu -> Settings -> Microphone sensitivity) and the output volume of your phone.
It is possible to pair multiple devices together, but you can connect only to one Baby Station at a time.
Here is an example of how it works for 2 Baby stations.
Also, you can use more Parent Stations with one Baby Station simultaneously. Just, make sure that the devices are paired.
Monitoring multiple Baby Stations is not possible at the moment.
The Activity Log is a timeline of past monitoring with audio recordings assigned to their respective timestamps. It is always stored in the Parent Station within the app's cache.
During the monitoring, you can access the current Activity Log from the Parent Station quickly with one of these 2 ways. If the baby is sleeping, there always appears this text: Last noise 2 minutes ago. If you tap on the underlined time value, the current Activity log will open.
Another option is through the menu on the Parent Station (Menu -> Activity log).
You can access all past Activity Logs from the main menu by tapping on the icon of a clock inside a circular arrow. From there you can also delete past logs if you want to.
We are sorry that you're not satisfied with this app.
If you have any problem with our application, feel free to use our form to contact us. We will definitely be able to help you and solve any issue.
If you still want to refund the application, here is how to do it:
If you bought the app from Apple Store (iOs and Mac), we are unable to give you the refund directly. We, as developers, cannot provide refunds on Apple Store and only Apple can do that. Therefore it's necessary to contact them, here is a tutorial on how to get a refund: http://www.imore.com/how-to-get-refund-itunes-app-store.
If you bought the app from Google Play (Android devices), please send us an e-mail at this address support@tappytaps.com with the subject “Android refund,” the reason for the refund, and your Order ID that looks like this GPA.XXXX-XXXX-XXXX-XXXXX (X are numbers) and it can be found here:http://payments.google.com/. Here is a guide from Google: https://support.google.com/googleplay/answer/2850369?hl=en
If you purchased the app through Amazon App Store, it's necessary to contact Amazon support directly (here: https://www.amazon.com/gp/help/customer/display.html?nodeId=15015721), as we have no control over the refunds.
Yes, it can. The device vibrates when the mute option is on (Menu -> Mute) and the app runs in the background.
If your device still doesn't vibrate. Try to change the value on the Parent Station in the app settings (Menu -> Settings -> Advanced -> Vibrate when noisy[Vibrate in the background for Android devices]). After this, the app will alert you by vibrating.
This is most likely caused by the wrong value of microphone sensitivity.
If you're using Mac, please be aware that its microphone is not designed to detect distant sounds.
The app requires 2 smart devices capable of running these system versions: Android 5.0 and higher, iOS 9.0 and higher, and OS X 10.10 and higher.
Both devices have to be able to connect to the internet - the app requires an internet connection to maintain the monitoring. The app is capable of working on both Wi-Fi and LTE (3G or 4G).
On the device used as a Baby Station, there has to be a functional microphone.
Also, if you want to see the video feed, the Baby Station needs to have a camera.
If you want to be able to store the activity logs, you'll need to have additional space on the drive of the Parent Station.
The app is unable to work as a standalone station on the Apple Watch. It can be used only as a remote screen for the iPhone used as a Parent Station.
Here is a guide on how to receive vibrating notifications on the Apple Watch.
iPhone has to be paired with the watch, and our app has to be allowed to show on the watch in the Watch app on iPhone (My Watch -> Baby Monitor 3G -> Show app on Apple Watch).
iPhone paired to the watch has set up all desired notifications (Settings -> Notifications -> Baby Monitor 3G) and in the Watch app (My Watch -> Notifications -> Baby Monitor -> Mirror iPhone alerts). Watch is not running in the “Do not disturb mode” and doesn't have the lock-screen password turned on.
Both devices are in the sleep mode, there is a mute option in the app on iPhone (Menu -> Mute) and vibrations off (Menu -> Settings -> Advanced -> Vibrate when noisy).
The pairing process is really simple, and it does not take more than 60 seconds. Here is a step-by-step guide on how to pair your devices:
This process is mandatory only for the new devices (and it starts directly from step 4). Later you can simply choose whether the device will be used as the Baby Station or the Parent Station. Whenever you would like to use any additional devices, you'll have to go through this pairing process. The list of already paired devices can be found when clicking on the small icon of a phone on the home page.
There is no problem with using two devices with different Apple IDs or pairing between Apple device and Android device.
The app is capable of using both Wi-Fi and mobile data over unlimited distances. Moreover, each device can use a different network.
If you have a connection issue with our app, try the following:
If the issue persists, contact us and let us know which of these steps have you finished.
The lullabies are currently available only if you are using an iOS device as a Baby Station! It's because, on the Android platform, there isn't yet implemented technology required for the practical use of lullabies in the app.
Lullabies can be started from the active Baby Station (Menu -> Lullabies) or on the connected Parent Station (Menu -> Lullabies).
If you want to add new lullabies, you have to start the Baby Station and open Lullabies (Menu -> Lullabies), and tap on +. Then you should be able to import the lullabies from your music library or Baby Dreambox.
The video zoom works only when the video feed is active. You can adjust the zoom to your liking by using two fingers. The zoom stays saved until you change the orientation of the screen or stop the monitoring session.
As a default, the video feed is set to fill the screen. We have added an option to fit the video inside the screen for users with custom devices or users who want to view only a certain part of the monitored area. You can change this setting from the menu on the active Parent Station (Menu -> Settings -> Video settings -> Display mode -> toggle zoom to fill off (or choose the desired setting on Android). You can adjust the video size the same way you can zoom (described in the paragraph above).
Security and privacy are very important to us. And the best way how to keep your data safe is, simply not to store them in the first place. That’s why we only keep these essentials that enable the Baby Monitor 3G to work correctly:
And that’s it. We don’t know your name, email, or location, we don’t have gigabytes of photos or audio lying on our servers! We can’t sell your personal data or share them with third parties because we don’t have them.
The entire communication is encrypted by industry-standard SSL.
When you use the Baby Monitor 3G on your local Wi-Fi, the audio and video communication is not sent to the internet at all. The app sends a small amount of data to our server. These data enable us to double-check, whether both your stations are connected and transfer them to 3G/4G if your Wi-Fi becomes weak.
When you’re using 3G/4G or LTE or two different Wi-Fi networks, the communication has to run through our server, but both the audio and your pictures are encrypted using End-to-End Encryption. It means that nothing between our server and your device can hear your audio or see your pictures.
Before the parent station can start monitoring your baby station it has to be paired by entering the 9 digit number from one to another. No one can connect to your baby station unless you are paired with this device. You can see all the devices you’re paired with shown in the device list within the app.
Unfortunately, some of our users have experienced an issue during the purchasing process of our app. If money was deducted from your account, but the app still appears as you need to buy it, please note that most probably an error occurred during the purchasing process. If that's the case, Google will automatically refund your purchase, usually within 3-5 business days. You can also check the status of your purchase on https://payments.google.com/.
If the issue persists, don't hesitate to contact Google Play support. All purchases go through them, and they will be able to check and advise on how to proceed.
Some Google Play users have experienced an issue when trying to download Baby Monitor 3G on their Android devices.
If the issue persists, contact Google Play support for further help.
If you are using different Google Play accounts on your Android devices, you can install the app through Google Play Family Library: https://support.google.com/googleplay/answer/7007852